Effective Communicating-verbal/speak words

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Effective Communicating-verbal/speak words
Covering verbal, non-verbal and behavioural communication, this training will make a real difference in people's ability to communicate effectively within health and social care settings. Colleagues will genuinely understand the importance of communication and are given active guidance on how to communicate more effectively, in person centred ways.

Effective Communicating-verbal

Course Details

Covering verbal, non-verbal and behavioural communication, this training from social-care.tv will make a real difference in people's ability to communicate effectively within health and social care settings.

Colleagues will genuinely understand the importance of communication and are given active guidance on how to communicate more effectively, in person centred ways.

This is the most thorough online communication training course available.

Plus, every trainee receives a FREE training certificate on completion of the course.

he syllabus includes, for example:

·         Motivating communication

·         Communication techniques

·         Verbal communication

·         Non-verbal communication

·         Behavioural communication

·         Communicating responsibly

·         Supporting needs, wishes and preferences

·         Confidentiality

·         Sharing information appropriately

·         Gossip

·         Barriers

·         Blocks

·         Questioning techniques

·         Open questions

·         Closed questions

·         Prompting and probing

·         Silence as a communication tool

·         Listening

·         Active listening

·         Reflective listening

·         Empathy

·         Eye contact

·         Facial expressions

·         Gestures

·         Body language

·         Physical contact, touch

·         Personal space

·         Dealing with misunderstandings

·         Syndromes, conditions and communication

·         Hearing problems

·         Sight problems

·         Communication aids

·         Introduction to communication theories such as Johari

·         Window and Transactional Analysis

 



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